At Kottz.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free refund and return process within 15 days of delivery. Please read our Refund Policy carefully to understand your rights and the steps involved.
1. Eligibility for Returns
- Products must be returned within 15 days of receiving your order.
- Items must be in their original condition, unused, and with all original packaging, tags, and accessories included.
- Certain items, such as perishable goods, personalized products, or items marked as non-returnable, may not be eligible for returns. Please check the product description for specific details.
2. Conditions for Refunds
- Refunds will be processed once the returned item is received and inspected by our team.
- Items that are damaged, used, or missing parts not due to our error may not qualify for a full refund.
- The refund amount will be credited to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
3. How to Initiate a Return
To initiate a return, follow these simple steps:
- Contact our customer support team at support@kottz.com with your order number and reason for return.
- Our team will provide you with a return authorization and instructions on how to send the item back to us.
- Pack the item securely and include any documentation provided by our support team.
- Ship the item back to us using a reliable shipping service with a tracking option.
4. Shipping Costs
- If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs.
5. Non-Refundable Scenarios
- Items returned after 15 days of delivery.
- Items not in their original condition or missing packaging and accessories.
- Products marked as “Final Sale” or “Non-Returnable.”
6. Exchange Policy
We currently do not offer direct exchanges. If you wish to replace an item, you can return it for a refund and place a new order for the desired product.
7. Cancellations
- Orders can only be canceled if they have not yet been processed or shipped.
- If the order has already been shipped, you can return the item after it is delivered.
8. Contact Us
If you have any questions or concerns regarding our Refund Policy, feel free to contact us at:
- Email: support@kottz.com
We’re here to assist you and ensure a smooth shopping experience at Kottz.com!